FAQs and Links

About Remedy

About Acupuncture and Your Appointment

About Insurance

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Where is Remedy located? Our address is 200 W. Millbrook Rd. Raleigh, NC 27609. We are located near the corner of Millbrook and Six Forks Roads. We are a white, end-unit office building that resembles a townhouse. You can find detailed directions and a map on our Directions & Hours page. Call us if you have any trouble finding us!

When is Remedy open? Remedy is open 10am-7pm Monday-Thursday and 9am-2pm on Friday. While individual practitioner schedules vary, we do our best to have an acupuncturist and a massage therapist here during all operating hours. Visit our online scheduler to view our appointment openings or call us if you want to get familiar with practitioner availability.

What is your cancellation policy? We require at least 24 hours notice when cancelling or rescheduling appointments. You will be charged a cancellation fee of $50 for appointments cancelled less than 24 hours in advance. You may send someone to take your appointment if you are not able to make it. As a courtesy, we send reminder emails and text messages two days and two hours respectively before your appointment and request that you please cancel your appointment online and let us know as soon as possible if you will be unable to attend. We maintain a wait list of patients hoping to get in and can better accommodate them with advance notice. We do our best to be understanding when unpredictable situations arise and hope our patients understand that it can be difficult to fill appointments without adequate notice.

Why should I buy vitamins and supplements at Remedy? Good quality and affordability! Ginna is a member of Consumer Labs, an independent testing facility that insures quality and purity. We have taken the time to do the research and bring you the best product for the cheapest price. Prices at Remedy are cheaper than Whole Foods, GNC, and The Vitamin Shoppe. Remedy is happy to provide educated guidance about your supplement needs. The natural vitamin and supplement industry lacks government regulation in the US. Many unscrupulous businesses exist just to sell you products that are untested and ineffective. The nutritional products at Remedy are designed to meet the needs of patients with specific conditions or family history.

How do you know your Chinese herbal products are safe? We understand everyone’s concerns and want to reassure you about our Chinese herbal and topical products. All of our supply companies are held to the highest quality GMP (Good Manufacturing Process) standards. The concentrated herbal powders that we use to customize formulas for patients are manufactured in California from pure herbs. Safety tests are performed by independent, third-party U.S.-based labs.

“I never give my patients anything that I wouldn’t take myself or give to my family.” –Ginna

What is your return policy for herbs and supplements? 100% refund if unopened and returned within one week; 50% refund if opened and/or returned after 1 week. All returns must be made within 30 days of purchase.

Does acupuncture hurt? Acupuncture is generally not painful. During the treatment, most people experience a sense of relaxation and some report feelings associated with the movement of qi such as warmth, tingling, distention, or heaviness. The needles used in acupuncture are extremely thin, usually no thicker than a hair, and are barely felt during insertion. Needles are stimulated and retained anywhere from 20 to 40 minutes.

How do I know if acupuncture will work for me? Because patients respond to acupuncture uniquely, we cannot know how successful your treatments will be until we start. When you come for your new patient exam, we will do a thorough physical exam and health history, develop a treatment plan, and begin with your first acupuncture treatment. We believe there should be a noticeable change when you receive an acupuncture treatment. Within 4 to 6 treatments, you can expect to get results and be able to determine whether acupuncture is an effective treatment for you.

I am afraid of needles. Are there techniques we can use that don’t require the use of needles? Yes, we have many tools for healing at Remedy. Acupressure, infrared heat lamps, cupping, topical liniments, traction, stretching, herbal therapy, electrical stimulation, and hot or cold compresses are just some of the modalities that we use to benefit our patients. Acupuncture is really only a part of Asian medicine.

What do I wear to my appointment? The best thing to wear to acupuncture is loose, comfortable clothing that can be pulled up to expose the elbows and knees. You may come to your session in whatever you are wearing for the day and we will always provide proper draping to keep you covered.

How do I make an acupuncture or massage appointment? You may schedule your appointment online or call/email to schedule. New acupuncture patients can expect to spend 1.5-2 hours at their first visit to accommodate the new patient exam and first treatment. Subsequent acupuncture appointments are around 1 hour. Visit New Patient Information for a more detailed introduction to acupuncture and massage Remedy.

Do I need a new patient exam to get a massage? Massage appointments do not require a new patient exam. New massage patients will need to complete the massage intake forms prior to their first appointment.

Do you treat children? We have stopped accepting new pediatric patients.

How much do treatments cost? Remedy offers discounts for patients paying out of pocket and files claims for those patients with coverage through Aetna and UHC. When paying out of pocket, most patients qualify for our 20% discount. You can find more detailed information about cost on our Pricing page.

Will my insurance pay for acupuncture treatments? Several insurance companies offer coverage under certain plans. Large employers like GSK, REI, Costco, and SAS have corporate policies that offer benefits but all plans are different. We suggest you call the number on the back of your insurance card to verify your personal coverage. Many patients without coverage are able to use their HSA and Flex spending accounts for acupuncture. We are in network with Aetna and United Healthcare and will gladly file for those patients with coverage. Some of our patients with benefits through other companies are able to file on their own and get reimbursed for treatment. We can provide the necessary paperwork if you are interested in filing on your own.

Does Remedy file insurance claims? We are currently “in network” and file claims with Aetna and United Healthcare for those patients with acupuncture coverage. However, not all treatments will be covered by insurance. When we do file, your insurance company only covers the conditions they deem treatable with acupuncture. You can call the number on the back of your insurance card or call the office if you have questions about your condition and whether it will be covered.

Does Blue Cross and Blue Shield cover acupuncture? Remedy currently offers our BCBS patients a 20% discount on all services. BCBS NC does not credential licensed acupuncturists so we are unable to be “in network” and as such, cannot file on your behalf. If you would like to file on your own, we will provide you with all of the necessary paperwork to be reimbursed.

Does Remedy accept Medicare and/or Medicaid? I notice that my 2021 Medicare Benefit Plan through the state offers up to 20 acupuncture visits with a copay. Remedy offers a 20% discount for those with Medicare and/or Medicaid. The new Medicare Benefit Plan requires that acupuncture be performed by Licensed Acupuncturists in a setting with medical providers who are already in the Medicare/Medicaid system, and ready to submit billing directly to Medicare. At this time, Licensed Acupuncturists are not part of the Medicare system. This is a federal health care system, and in order to be medical providers in Medicare, the law must be updated by Congress.